Storage Brentford Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Brentford provides storage and related services within the United Kingdom. By placing a booking, using our storage facilities, or arranging associated removal or transport services through us, you agree to be bound by these Terms and Conditions.
You should read these Terms carefully before making a booking or using our services. If you do not agree with any part of these Terms, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Brentford, the provider of storage and related services.
Customer means any individual, partnership, company, or other entity that enters into an agreement with the Company for storage and related services.
Services means any storage, removal, transport, packing, loading, unloading, handling, or related services provided by the Company.
Storage Facility means any premises or unit operated or arranged by the Company for the purpose of storing goods on behalf of the Customer.
Goods means any items, property, or belongings placed into storage or handled by the Company under these Terms.
2. Scope of Services
The Company provides storage services and may, where agreed, arrange or supply associated removal and transport services to and from our storage facilities and surrounding areas.
The exact nature, duration, and price of the Services will be set out in the booking confirmation provided to the Customer. Any additional services requested after the initial booking may be subject to separate charges and availability.
3. Booking Process
3.1 Bookings may be made by the Customer by contacting the Company and providing full details of the required Services, including expected dates, approximate volume of Goods, and any access requirements.
3.2 All bookings are subject to acceptance by the Company. A booking will be considered confirmed only when the Company has provided a clear confirmation of the booking and, where applicable, received any required deposit or prepayment.
3.3 The Customer is responsible for ensuring that all information provided to the Company at the time of booking is accurate and complete. The Company is not liable for any loss, delay, or additional cost arising from incorrect or incomplete information provided by the Customer.
3.4 The Company reserves the right to refuse any booking at its discretion, including where it considers the requested Services are unsuitable, unsafe, or not commercially viable.
4. Payments and Charges
4.1 Charges for storage and other Services will be communicated to the Customer before confirmation of the booking. Prices may depend on storage unit size, duration, level of access, and any associated removal or packing services.
4.2 The Company may require a deposit or advance payment at the time of booking. Any such requirement will be stated in the booking confirmation. The deposit may be used towards the final invoice or held against possible damage, unpaid charges, or breaches of these Terms.
4.3 Unless otherwise agreed in writing, payments for ongoing storage are due in advance for each storage period. Where storage is provided on a monthly basis, payment must be received before the start of each new storage month.
4.4 Additional charges may apply for late access, special handling, additional labour, packing materials, or changes to the original booking that increase the time or resources required. The Company will inform the Customer of any such charges as soon as reasonably practicable.
4.5 VAT and any other applicable taxes will be added to all charges where required by law.
4.6 If the Customer fails to make any payment on the due date, the Company may at its discretion charge interest on the overdue amount at the statutory rate permitted under UK law, and may suspend access to the Goods or Services until all outstanding sums are paid in full.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend a booking by notifying the Company. Any cancellation or amendment is only effective once it has been acknowledged by the Company.
5.2 For storage bookings and related removal services, the Company may apply a cancellation charge depending on the notice period given:
a If cancellation is made more than seven days before the agreed start date, the Company will normally refund any prepayments, less any reasonable administrative costs.
b If cancellation is made between seven days and forty eight hours before the agreed start date, the Company may retain part or all of any deposit or charge a reasonable cancellation fee to cover allocated resources and lost bookings.
c If cancellation is made less than forty eight hours before the agreed start date, or if the Customer fails to provide access on the day of service, the Company reserves the right to charge up to the full price of the booked Services.
5.3 If the Customer wishes to amend a booking, such as changing dates, unit size, or service scope, this will be subject to availability and may result in additional charges or changes in pricing.
5.4 The Company may cancel or amend a booking if circumstances beyond its reasonable control prevent it from providing the Services as agreed. In such cases, the Company will notify the Customer as soon as reasonably practicable and either rearrange the Services or provide a refund of any amounts paid for Services not provided.
6. Customer Obligations
6.1 The Customer is responsible for ensuring that the Goods are properly packed, labelled, and prepared for storage and transport, unless the Company has specifically agreed to provide packing services.
6.2 The Customer must ensure adequate access to the premises for collection or delivery of Goods, including any parking or loading arrangements. Any additional costs incurred due to restricted access, waiting time, or parking charges may be charged to the Customer.
6.3 The Customer must not store any prohibited items, including but not limited to:
a Perishable or contaminated goods.
b Flammable, explosive, or hazardous materials.
c Illegal items or substances.
d Living animals or plants.
e Cash, precious metals, high value jewellery, or items of exceptional value unless expressly agreed in writing by the Company.
6.4 The Customer must comply with all rules and policies relating to the Storage Facility, including access times, security requirements, and health and safety guidance.
6.5 The Customer is responsible for ensuring that the Goods are adequately insured for their full replacement value while in storage and during transport, unless separate written arrangements have been made with the Company.
7. Company Obligations
7.1 The Company will provide the Services with reasonable care and skill, in accordance with applicable UK laws and these Terms.
7.2 The Company will take reasonable steps to maintain the security and condition of the Storage Facility, including appropriate physical and, where relevant, electronic security measures.
7.3 Access to the Storage Facility will be provided in accordance with the access arrangements agreed with the Customer. The Company reserves the right to restrict access for safety, maintenance, or security reasons, and will, where reasonably practicable, give prior notice of any planned restrictions.
8. Liability and Limitation
8.1 The Company will not be liable for any loss or damage to Goods arising from any inherent defect, natural deterioration, or inadequate packing by the Customer, or where Goods are prohibited or not properly disclosed.
8.2 The Company s liability for loss or damage to Goods, where such liability is not otherwise excluded, will be limited to a reasonable amount having regard to the nature of the Goods and the charges paid for the Services, subject to any specific written agreement or declared value. The Customer is strongly advised to arrange appropriate insurance cover.
8.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the provision of the Services.
8.4 Nothing in these Terms excludes or limits the Company s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.
8.5 The Customer must notify the Company in writing of any apparent loss or damage to Goods as soon as reasonably practicable and in any event within a reasonable time after becoming aware of the loss or damage. Failure to notify within a reasonable period may affect the Company s ability to investigate and could limit any potential claim.
9. Waste and Environmental Regulations
9.1 The Customer must not use the Storage Facility for the disposal of waste. All packaging materials, unwanted items, and refuse must be removed by the Customer unless the Company has expressly agreed, in writing, to arrange waste disposal for an additional charge.
9.2 The Customer must comply with all relevant UK waste and environmental regulations. Hazardous or regulated waste must not be brought onto or left at the Storage Facility under any circumstances.
9.3 If the Customer leaves waste or prohibited items at the Storage Facility, the Company may arrange for their removal and disposal. The Customer will be responsible for all associated costs and any regulatory penalties or charges incurred as a result.
9.4 The Company aims to operate in an environmentally responsible manner and may implement policies encouraging recycling and responsible disposal. Customers are requested to support these initiatives where reasonably practicable.
10. Access, Termination, and Disposal of Goods
10.1 Access to stored Goods will be subject to the Customer s compliance with these Terms and payment of all sums due. The Company may refuse access where payments are overdue or where access would present a safety or security risk.
10.2 Either party may terminate the storage arrangement by giving notice in accordance with the minimum notice period set out in the booking confirmation or, if none is stated, by giving not less than fourteen days written notice.
10.3 On termination of the storage arrangement, the Customer must remove all Goods from the Storage Facility and settle any outstanding charges. If the Customer fails to remove the Goods by the termination date, the Company may charge additional storage fees.
10.4 If the Customer remains in breach of payment obligations after reasonable notice, the Company may exercise a lien over the Goods and, as a last resort, may dispose of or sell the Goods in accordance with applicable UK law. Any sale proceeds may be used to discharge outstanding debts and costs, with any balance held for the Customer.
11. Data Protection and Privacy
11.1 The Company will collect and process personal data of the Customer in order to provide the Services, manage bookings, handle payments, and comply with legal obligations.
11.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable measures to protect personal data against unauthorised access, loss, or misuse.
11.3 The Customer has rights in relation to their personal data, including the right to access certain information and to request correction where necessary, in line with applicable law.
12. Complaints and Dispute Resolution
12.1 If the Customer has a complaint about any aspect of the Services, they should raise it with the Company as soon as reasonably practicable, providing full details of the issue.
12.2 The Company will investigate complaints in good faith and seek to resolve them promptly and fairly. The Customer agrees to cooperate with any reasonable requests for information during the investigation.
12.3 If a dispute cannot be resolved through the Company s internal process, the parties may consider using mediation or other alternative dispute resolution methods, without prejudice to their right to pursue the matter through the courts.
13. Changes to These Terms
13.1 The Company may revise these Terms from time to time to reflect changes in law, regulatory requirements, or the nature of the Services provided.
13.2 Any updated Terms will apply to new bookings from the date they are published or communicated. For existing ongoing storage arrangements, the Company will provide reasonable notice of any material changes. Continued use of the Services after such notice will constitute acceptance of the updated Terms.
14. Governing Law and Jurisdiction
14.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter, including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
15. General Provisions
15.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by the Company in exercising any right under these Terms shall be deemed a waiver of that right, nor operate to prevent its exercise at any time.
15.3 The Customer may not transfer or assign any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
15.4 These Terms, together with any booking confirmation or written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understandings or representations.
